Last updated: January 15, 2026
At English Lessons Online, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Practices document explains how we collect, use, store, and protect your data when you use our services. We believe in transparency and want you to understand exactly how your information is handled.
We collect several types of information to provide and improve our English learning services. When you register for our courses, we collect personal identification information including your name, contact details, and payment information necessary to process your enrollment and communicate with you about your lessons. During your learning journey, we also collect educational information such as your English proficiency level, learning goals, progress assessments, and lesson attendance records. This information helps us personalize your learning experience and track your improvement over time.
Additionally, when you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, and time spent on our site. This data helps us understand how visitors use our website and allows us to improve its functionality and user experience. We also collect information you provide when you contact us through forms, participate in surveys, or communicate with our support team.
The information we collect serves several important purposes. Primarily, we use your personal data to deliver our educational services effectively. This includes scheduling and conducting lessons, matching you with appropriate tutors, creating personalized learning plans, tracking your progress, and providing feedback on your performance. Your contact information allows us to communicate important updates about your lessons, send educational materials, and respond to your inquiries promptly.
We also use your information to improve our services and develop new offerings. By analyzing aggregated and anonymized data about student progress and engagement, we can identify what teaching methods work best and continuously enhance our curriculum. Your feedback and survey responses help us understand student needs and make informed decisions about service improvements. Additionally, we use your information for administrative purposes such as processing payments, maintaining accurate records, and ensuring compliance with legal obligations.
We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information in specific circumstances necessary for providing our services. Your information is shared with your assigned tutors to enable them to prepare appropriate lessons and provide personalized instruction. We also work with trusted service providers who assist us with payment processing, website hosting, data storage, and communication tools. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
In certain situations, we may be required to disclose your information to comply with legal obligations, respond to lawful requests from authorities, protect our rights and property, or ensure the safety of our students and staff. If our business undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity, but we will notify you of any such change and ensure your data continues to be protected according to this privacy policy.
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our systems use industry-standard encryption protocols to secure data transmission and storage. Access to personal information is restricted to authorized personnel who need it to perform their job functions, and all staff members are trained on data protection principles and confidentiality requirements.
We regularly review and update our security practices to address emerging threats and maintain the highest standards of data protection. Our servers are protected by firewalls and intrusion detection systems, and we conduct regular security audits to identify and address potential vulnerabilities. While we strive to protect your information using all reasonable means, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You have important rights regarding your personal information. You can access the personal data we hold about you at any time by contacting us. If any of your information is inaccurate or incomplete, you have the right to request corrections. You may also request that we delete your personal information, subject to certain legal obligations that may require us to retain specific records. If you wish to restrict how we process your data or object to certain processing activities, we will honor your request where legally possible.
You have the right to receive a copy of your personal data in a structured, commonly used format, and you can request that we transfer this data to another service provider. Regarding marketing communications, you can opt out at any time by clicking the unsubscribe link in our messages or contacting us directly. Even if you opt out of marketing communications, we will still send you essential service-related messages about your lessons and account.
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you interact with our site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period or until you delete them.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website. For more detailed information about the cookies we use and how to manage them, please visit our Cookie Settings page.
We offer English lessons to learners of all ages, including children and teenagers. When providing services to minors under the age of 18, we require parental or guardian consent and involvement. We collect only the information necessary to provide educational services and do not use children's data for marketing purposes. Parents and guardians have the right to review, modify, or delete their child's personal information at any time.
As we serve students from various countries, your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection regardless of where it is processed. When transferring data internationally, we use approved transfer mechanisms such as standard contractual clauses to safeguard your information.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements. Student records, including progress reports and lesson history, are typically retained for a period of five years after your last lesson to allow you to resume studies and maintain continuity. Payment and financial records are retained according to applicable tax and accounting regulations. When information is no longer needed, we securely delete or anonymize it.
We may update this Privacy Practices document from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we will notify you by posting a prominent notice on our website or sending you a direct communication. We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this document indicates when it was last updated.
If you have any questions, concerns, or requests regarding this Privacy Practices document or how we handle your personal information, please contact us. We are committed to addressing your privacy concerns promptly and transparently. You can reach us through the contact form on our website or by using the contact information provided on our Write Us page. We will respond to your inquiry within a reasonable timeframe and work with you to resolve any issues.